What is the NDIS?
The National Disability Insurance Scheme, or NDIS, is a program that provides support for people living with a disability across all Australian states and territories. It offers individuals choice and control over their supports, and is designed to help with daily living tasks, skill-building, and increasing independence.
 

      What types of support does the NDIS offer?
The NDIS provides support with accommodation options, personal activities, community participation, employment and workplace assistance, therapeutic supports, household tasks, home and vehicle modifications, and mobility equipment. It does not fund general health or education services.
 

      Who is eligible for the NDIS?
Anyone who meets the eligibility criteria can access the NDIS. To determine your eligibility, you can use the NDIS eligibility checklist. If you are not eligible for the NDIS, other options are available in some states and territories, such as the QLD Community Support Scheme or the ACT Community Assistance Support Program.

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      How does the NDIS work?
If you are eligible and your Access Request is approved, you will work with the National Disability Insurance Agency (NDIA) to create your NDIS plan. This plan will outline your individual goals and what funding has been allocated to help you achieve them. Once you have your NDIS plan, you can start finding services and supports. If your plan includes 'support coordination', a Support Coordinator can help you make the most of your NDIS plan.

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       What does an NDIS plan look like?
Every NDIS plan is unique to the individual and is tailored to their needs. The NDIA will ask questions about your lifestyle, goals, and support requirements to create a plan that suits you. Each year, you can review your plan with the NDIA to ensure you are receiving the right supports.

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       What is the NDIA?
The NDIA is the National Disability Insurance Agency, which is the independent agency responsible for rolling out the NDIS.

Is Skypoint Support Services an NDIS provider? Yes, Skypoint Support Services is registered to provide a range of services under the NDIS in every Australian state and territory.
 

       What is the NDIS Quality and Safeguards Commission?
The NDIS Quality and Safeguards Commission is an independent government body that ensures and improves the safety of NDIS services and supports.

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       How does NDIS funding work?
NDIS plans have three support budgets: Core Supports, Capacity Building Supports, and Capital Supports. Each budget has specific uses and restrictions. Life Without Barriers charges in line with the NDIS Price Guide.

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       Where can I find more information about the NDIS?
For more information about the NDIS, visit the NDIS website or call 1300 521 178. If English is not your preferred language, the NDIS offers a free interpretation service.

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        How can I report an incident?
You can report an incident on platform through any of the following ways:

• Completing the online form on the website.

• Contacting Skypoint on 1300 521 178.

• Emailing Skypoint at info@skypointsupportservices.com.au.

If you are a support worker, you are required to report the incident on the record of your support session. Skypoint aims to review any incidents within two working days of receipt and may contact you to seek additional information.

If a registered disability provider or an approved home care provider (Approved Provider) is connected to the client's account, Skypoint will forward the incident details to the registered or Approved Provider for review and investigation.

In addition, it is mandatory to report all "Reportable Incidents" to the NDIS Quality and Safeguards Commission within 24 hours of the incident occurring. Reportable incidents are serious incidents or alleged incidents that result in harm to an NDIS participant and occur in connection with NDIS supports and services. These incidents include the death of a person with disability, serious injury of a person with disability, abuse or neglect of a person with disability, and other types of incidents.

If you are providing services to aged care consumers, you must report any "Reportable Incidents" to the Aged Care Quality and Safety Commission. These incidents include events such as an unexpected death, physical or psychological injury, neglect, missing consumers, among others. They must be reported to the Commission as either "Priority 1" or "Priority 2" incidents. Priority 1 incidents require notifying the police, while Priority 2 incidents must be reported to the Commission within 30 days of becoming aware of the incident.

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       Does Skypoint Support Services TTP fee covered by NDIS funding? Skypoint Support Services TTP fee is within the NDIS price control limits and is charged to the TTP. The NDIS plan should cover these charges so that there is no impact on your support funding. If you have any inquiries regarding our pricing, please don't hesitate to contact us.

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        What does Temporary Transformation Payment (TTP) mean? The Temporary Transformation Payment (TTP) is a payment that applies to specific types of support received by people with disabilities under the NDIS, including assistance with daily personal activities. The purpose of the TTP is to help service providers improve the quality of their services on an ongoing basis.